Privacy policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, place an order, contact our customer service team, or use our online services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us when you use our website or interact with our services. This may include:

• Your name, billing address, shipping address, email address, and phone number.
• Order details, purchase history, delivery information, and customer service communications.
• Payment-related information required to complete your transaction.
• Account information, if you create an account on our website.
• Information you provide when contacting us, completing forms, participating in surveys, or subscribing to updates.

We may also collect certain information automatically when you visit our website, including your IP address, device type, browser type, operating system, referring pages, pages viewed, access times, and general usage data.

How We Use Your Information

We use your personal information for the following purposes:

• To process, confirm, prepare, ship, and deliver your orders.
• To manage payments, refunds, returns, exchanges, and order-related requests.
• To communicate with you about your order, account, inquiries, or customer service requests.
• To improve our website, products, services, and customer experience.
• To detect, prevent, and investigate fraud, unauthorized activity, or violations of our policies.
• To comply with legal, regulatory, tax, accounting, or security obligations.
• To send marketing communications where permitted by law or where you have provided consent.

Payment Information

Payments made through our website are processed by secure third-party payment providers. We do not directly store full credit card numbers or complete payment credentials on our own servers.

Payment providers may collect and process payment information in accordance with their own privacy and security policies. We recommend reviewing the privacy policy of the relevant payment provider when completing your purchase.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, improve functionality, analyse website traffic, support security, and provide a more personalised shopping experience.

Cookies are small text files stored on your device when you visit a website. They help us understand how visitors use our website and allow certain features to work correctly.

You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Marketing Communications

If you subscribe to our newsletter, create an account, or provide consent where required, we may send you promotional emails, product updates, sale information, or other marketing communications.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email or by contacting our customer service team.

Even if you unsubscribe from marketing communications, we may still send you service-related messages, such as order confirmations, shipping updates, refund notifications, or important account information.

How We Share Your Information

We may share your personal information with trusted third parties only when necessary to provide our services, operate our business, or comply with legal obligations. These third parties may include:

• Payment processors and fraud prevention providers.
• Shipping carriers, logistics partners, and delivery service providers.
• Customer service, email, analytics, website hosting, and technical service providers.
• Professional advisers, legal authorities, regulators, or law enforcement where required by law.

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes without your consent.

International Data Transfers

As we provide worldwide delivery and use international service providers, your personal information may be processed or stored in countries or regions outside your place of residence.

Where required, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws.

Data Security

We use reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including providing our services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When personal information is no longer required, we will delete, anonymise, or securely store it in accordance with applicable laws and business requirements.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, where permitted by law.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal information in a structured format.
• Lodge a complaint with a relevant privacy or data protection authority.

To protect your privacy and security, we may ask you to verify your identity before responding to certain requests.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect, use, or disclose personal information from children under the age of 16.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information as soon as possible.

Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, policies, content, or security of those third parties.

We recommend reviewing the privacy policies of any third-party website or service before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.

Any updates will be posted on this page. Your continued use of our website after changes are posted means that you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, how your personal information is handled, or how to exercise your privacy rights, please contact our customer service team through the contact method provided on our website.