Terms of service

Welcome to our website. These Terms of Service govern your access to and use of our website, products, services, features, content, and online shopping experience.

By visiting our website, browsing our products, placing an order, or using any part of our services, you agree to be bound by these Terms of Service and all policies referenced on our website.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products, website, or services for any illegal, fraudulent, harmful, or unauthorised purpose. You must not violate any applicable laws, including intellectual property, consumer protection, privacy, and online security laws.

You must not transmit viruses, malware, harmful code, or any technology designed to damage, interfere with, or disrupt the operation of the website or related services.

2. General Conditions

We reserve the right to refuse service, cancel orders, restrict access, or limit purchases where we reasonably believe there is fraud, abuse, policy violation, unauthorised activity, or misuse of our website.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any part of the website, products, services, images, content, design, or functionality without our prior written permission.

The headings used in these Terms are included for convenience only and do not limit or affect the meaning of these Terms.

3. Accuracy of Website Information

We make reasonable efforts to ensure that product information, pricing, availability, descriptions, images, promotions, shipping details, and other website content are accurate and up to date.

However, errors, inaccuracies, omissions, or delays may occasionally occur. We reserve the right to correct any errors, update information, change product details, or cancel an order if information on the website is inaccurate.

Product colours may vary slightly depending on your screen, device settings, lighting, photography, and display quality.

4. Products, Availability & Archive Sale Items

Certain products may be available exclusively online and may have limited quantities. During our Mid-Year Archive Sale, selected styles, colours, and sizes may be limited and may sell out quickly.

We reserve the right to limit quantities, discontinue products, change prices, update product descriptions, or remove products from the website at any time without prior notice.

Any offer for a product or service made on this website is void where prohibited by law.

5. Pricing & Promotions

Prices, discounts, promotional offers, sale events, and product availability are subject to change without notice.

Promotional pricing may apply only to selected products and may not be combined with other offers unless clearly stated. Sale items may be available in limited quantities and may not be restocked.

We reserve the right to modify, suspend, or end any promotion at any time.

6. Orders & Payment

When placing an order, you agree to provide complete, accurate, and current billing, shipping, contact, and payment information.

We reserve the right to refuse, cancel, or limit any order where information appears inaccurate, incomplete, suspicious, duplicated, unauthorised, or inconsistent with our policies.

If an order is changed or cancelled, we may attempt to notify you using the email address or contact details provided at the time of purchase.

Payment must be successfully authorised before an order can be processed. We are not responsible for delays caused by payment authorisation issues, incorrect billing information, or payment provider review.

7. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy. Delivery times are estimates only and may vary depending on order volume, destination, courier service, customs clearance, public holidays, weather, and local logistics conditions.

During promotional periods or high-volume sale events, processing and delivery may take longer than usual. We appreciate your patience while orders are carefully prepared and shipped.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information.

8. Returns, Refunds & Exchanges

Returns, refunds, cancellations, and exchanges are governed by our Return & Refund Policy.

Items must meet the return conditions stated in our Return & Refund Policy to be eligible for return. Items returned without prior approval or to the wrong address may not be accepted.

Refunds will be reviewed and processed according to the original payment method where applicable.

9. Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.

You agree to keep your account information accurate and up to date. We are not responsible for issues caused by outdated or incorrect account details.

10. Third-Party Services & Links

Our website may include third-party tools, payment services, delivery services, analytics services, or links to third-party websites.

Third-party services are provided by independent providers and may be subject to their own terms, privacy policies, and practices. We are not responsible for the content, accuracy, security, policies, or practices of third-party websites or services.

You should review any third-party terms and policies before using their services or providing personal information.

11. User Comments, Feedback & Submissions

If you submit feedback, reviews, suggestions, comments, images, ideas, or other materials to us, you agree that we may use, edit, publish, display, translate, or distribute such content where permitted by law.

You agree that your submissions will not violate the rights of any third party, contain unlawful or harmful material, include false or misleading information, or contain malware, spam, or abusive content.

We reserve the right to monitor, edit, or remove content that we consider unlawful, offensive, misleading, harmful, or inconsistent with these Terms.

12. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

By using our website, placing an order, or contacting us, you acknowledge that your personal information may be collected, used, processed, and protected in accordance with our Privacy Policy.

13. Prohibited Uses

You are prohibited from using this website or its content:

• For any unlawful, fraudulent, harmful, or unauthorised purpose.
• To violate any applicable laws, regulations, or third-party rights.
• To infringe intellectual property, privacy, or personal rights.
• To submit false, misleading, abusive, defamatory, obscene, or harmful content.
• To upload or transmit viruses, malware, malicious code, or harmful software.
• To collect, track, or misuse the personal information of others.
• To spam, phish, scrape, crawl, interfere with, or bypass website security features.
• To disrupt, damage, overload, or interfere with the normal operation of the website.

We reserve the right to suspend or terminate access to our services if any prohibited use occurs.

14. Intellectual Property

All website content, including text, images, graphics, product photography, layout, design, logos, icons, videos, code, and other materials, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, sell, or exploit any website content without prior written permission, except as allowed by law.

15. Disclaimer of Warranties

We do not guarantee that the website, services, content, or features will be uninterrupted, secure, timely, error-free, or free from viruses or harmful components.

The website and services are provided on an “as available” basis. To the maximum extent permitted by law, we disclaim warranties that are not expressly stated in these Terms or required by applicable consumer law.

Nothing in these Terms is intended to exclude, restrict, or modify any rights that cannot be excluded under applicable consumer protection laws.

16. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of the website, products, services, or inability to use the website.

This includes, without limitation, loss of data, loss of revenue, loss of profits, business interruption, replacement costs, or damages related to website errors, delays, product availability, delivery issues, or third-party services.

Where liability cannot be excluded under applicable law, our liability will be limited to the maximum extent permitted by law.

17. Indemnification

You agree to indemnify, defend, and hold us harmless from any claim, demand, loss, liability, expense, or cost arising from your breach of these Terms, misuse of the website, violation of any law, or infringement of any third-party rights.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or removed where necessary.

The remaining provisions will continue to remain valid and enforceable.

19. Termination

These Terms remain effective unless terminated by either you or us.

You may stop using our website and services at any time. We may suspend or terminate your access to the website or services if we believe you have violated these Terms or engaged in harmful, fraudulent, or unauthorised activity.

Any obligations or liabilities incurred before termination will survive termination where applicable.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies posted on our website, form the entire agreement between you and us regarding your use of the website and services.

Any failure by us to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

21. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this page.

It is your responsibility to review this page periodically for changes. Your continued use of the website after any changes are posted means that you accept the updated Terms.

22. Contact Information

Questions about these Terms of Service should be sent to us through the contact method provided on our website.